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e-Voucher frequently asked questions

In order for you to get answer to your question as quick as possible we have gathered the most frequently asked questions here.

Show me the Vouchers!

e-Voucher frequently asked questions

In order for you to get answer to your question as quick as possible we have gathered the most frequently asked questions here.

How are the Hatten Hotel e - Vouchers delivered?

You will recieve your e-Voucher via e-mail – no cost. If you choose the gift card option, the lucky recipient will recieve the gift via e-mail as well. You can then either print the e-mail or put it in your favourites, for easy access in the future.

When will the e-Voucher(s) be received?

Right after your purchase. Please check the spam folder if you can’t find in the inbox section.

Do I have to redeem the whole amount of my e-voucher at once?

Yes, the e-voucher has to be redeemed as a whole. It cannot be redeemed in part.

Can I use two (or more) e-Vouchers against one booking?

Yes, you can redeem another voucher against the same reservation number.

My e - Voucher is about to expire and I haven't used it yet. Can I extend the validity?

This is not guaranteed and subject to approval. Please contact us directly to check on extension. Do take note, no extension will be given for e – Voucher that has already expired.

Contact us directly at +606 286 9696.

I purchased an e-Voucher, but I didn't receive an email.

Make sure to check your spam folder. If it’s not there, please contact us at +606-2869696

Can I redeem the e-Voucher towards a booking made through other websites?

No, the e-Vouchers can only be redeemed against bookings made directly through our website or via a phonecall/ email.

Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site.

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From the Blog

  • View our Suites
  • Studio Suite
  • Junior Suite
  • Deluxe Suite
  • Hatten Suite
  • Hatten Premier Suite

Address

  • Jalan Merdeka, Bandar Hilir, 75000 Melaka
  • Phone: +606-2869696
  • E-Mail: info@hattenhotel.com
  • Website: https://www.hattenhotel.com/

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